Frequently Asked Questions
What is Remonon?
Remonon is an app created to support you in saving money for your purchases in Germany.
It improves your experience using VAT forms and creates an opportunity for you to also use them for online purchases.
We take care of the paperwork and make sure you get the best possible service. Remonon makes sure you save money on all off-post expenses and supplies refunds directly to your bank account.
Why should I use Remonon?
Using Remonon you are now able to save money on all off-post purchases without having to carry a NF1 from for every single purchase. You only need one VAT form for all your purchases up to a value of €2,499.99 each. Thanks to our app you can even save money when shopping online.
We make sure you can avoid the tedious bureaucratic process as we offer a safe, convenient and easy process to help you get your refund.
Is Remonon legit?
Yes, it is.
Remonon is 100% compliant with German law and approved by German tax authorities.
What is NATO VAT Free?
As part of the NATO agreement all allied nations grant each others’ troops and their according dependants tax relief.
As the United States and Germany wanted to strengthen their relationship and promote culture exchange for the local popluation they agreed on a VAT Free Form-based Tax Relief Procedure to support their troops to make their deployment more affordable.
This is especially relevent as the German tax system differs from the American system. In Germany the Value-added tax (7% or 19%) is a already included in label prices.
Am I eligible?
You are very likely eligible to use VAT Free Forms to avoid paying the 19% (or 7%) when you are deployed longer than 3 months in Germany with United States Forces or one of their civilian dependents.
If you are unsure whether or not your are eligible, please contact your VAT Office.
Where can I get NATO VAT Free forms?
You can order NF1 forms at any Tax Relief Office in Germany.
You can also order your VAT forms prior to your visit at the tax office using the registration and application form for tax-relief services.
For more information visit the Grafenwöhr Tax Relief Office website:
We are not affiliated with or commissoned by the VAT Offices. Our Services are based on the NATO Troops Agreement and binding tax-law.
What is VAT?
Value Added Tax (VAT) is the German equivalent to sales tax the in the US. However, the VAT is already included in label prices.
In Germany there are two different rates for VAT. The regular rate is at 19%. Some goods, which are considered essentials, like groceries and books have a reduced rate of 7% VAT.
Can I use Remonon for online purchases, too?
Yes, you can!
Simply scan the invoice or upload a PDF of the invoice to the Remonon app.
Please just make sure your billing address is as follows:
Am Gruenderzentrum 1
USt-IdNr.: DE 330 952 370
Does Remonon charge me for its service?
We have a service surcharge; however you don’t have to make any transfers.
There are two different VAT-rates in Germany. If you pay 19% VAT for a product or service we will keep 5% as a fee and you will get 14% as a refund. If you pay 7% for a product or service we will keep 3% and you will receive 4% as a refund.
What happens to my money?
After you upload your receipt we will reclaim the VAT you paid for your purchase from the German tax office and tranfser your refund directly to you.
Where do I upload my receipts?
Simply install the Remonon app and get registered. Using the app you can scan and upload the receipts.
How do I cash out?
We will transfer your money to your bank account. You can view and edit your bank account details in the profile management feature in our app. Please contact us if we owe you overdue amounts for more than 5 business days!
The NF1 form costs $10.00. Does using the app pay off?
As soon as you upload receipts with a total value of €72 at standard VAT rate or €250 at reduced rate you reach break-even for one NF1 form. So, for every extra receipt you scan you save money!
Is my data secure?
Of course we are also compliant to the regulations of both German law (DSGVO) and American law.
Who sees my personal information and purchases?
Only well trained and authorized personnel are authorized to view your information. We work accordance of the ”need to know” principle, meaning your information is only used when absolutely needed to process your refunds.
My receipt was rejected. What should I do?
If one of your receipts is rejected we inlcude a short note explaining the reasons for the rejection.
If the rejection was due to poor quality of the scan please try uploading the receipt again. Please straigthen out the receipt and make sure the lightin is good.
If no reason for the rejection is supplied or you don’t agree with the rejection please don’t hesitate to contact us.
I forgot my password. What should I do?
If you can’t remember your password, please click “Forgot password?” in our app.
I have a suggestion!
Great! Our goal is to constantly improve and make you happy. That’s why we would love for you to tell us how you think we can improve.
See our contact form or send us an email.
I have feedback or a complaint!
A good relationship with our customers is important to us!
Please tell us, if you are dissatisfied with something. We thank you in advance for your feedback!
Of course you are also welcome to give us some praise. A few warm words are a wonderful source of motivation.
See our contact form or send us an email.
Can my family members use the app, too?
If you are eligible to use VAT Free Forms your civilan dependants can be eligible for use as well.
If you are unsure your family member is eligible as well, please ask your VAT Office.
You have any questions?
Please don’t hesitate to contact us, if you have any questions regarding our Remonon app or services.